Payment Policy

At The Secret Garden of Chicago, we want your checkout experience to be simple and secure. This Payment Policy explains the payment methods we accept, how your information is protected, and what to expect during the order process.

Accepted Payment Methods

For your convenience, we accept the following payment methods:

Credit and Debit Cards

  • Visa, Mastercard, American Express, Discover

Digital Wallets

  • PayPal – Secure online payment through your PayPal account
  • Apple Pay – Quick and secure payment for Apple users
  • Google Pay – Fast and secure payment for Google users

Payment Security

Your payment security is our top priority. We implement the following measures to protect your information:

SSL Encryption

All transactions are protected with 256-bit SSL encryption to ensure your personal and payment information remains secure during transmission.

PCI Compliance

We are fully PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of security for processing card payments.

Secure Payment Gateway

All payments are processed through trusted, industry-leading payment gateways to safeguard your financial data.

Order Payment

Payment Processing

  • Payment is required in full at the time of order placement.
  • All prices are listed in US Dollars (USD) unless otherwise specified.
  • Your order will only be processed after payment has been successfully authorized.

Order Confirmation

  • Upon successful payment, you will receive an order confirmation email with your order details and receipt.
  • Please retain your order confirmation for your records.

Pricing Errors

In the event of a pricing error on our website, we reserve the right to cancel the order and refund the full amount paid. We will notify you promptly if such an error occurs.

Billing Information

Billing Address

Your billing address must match the address associated with your payment method. Please ensure your billing address is complete and accurate to avoid payment processing delays.

Invoice

A digital invoice will be provided via email upon order completion. If you require a formal invoice for business purposes, please contact us at info@thesecretgardenofchicago.com.

Taxes

Sales Tax

Applicable sales tax will be calculated based on your shipping address and added to your order total. Tax rates may vary by state and are subject to change.

Other Fees

We do not charge any additional fees beyond the displayed product prices and applicable taxes.

Payment Issues

Declined Payments

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Please refer to our Refund Policy for detailed information regarding refunds and payment processing.

Quick Summary:

  • Refunds will be processed to the original payment method used for the purchase.
  • Refunds typically take 10 business days to appear on your statement, depending on your bank or card issuer.
  • All return shipping is free. Shipping fees are fully refunded for all eligible returns, regardless of the reason for return.

Order Cancellation

Cancellation Requests

To cancel your order, please contact us within 24 hours of placing your order at info@thesecretgardenofchicago.com. If your order has already been shipped, cancellation is no longer possible. You will need to follow our return process upon delivery.

Refund for Cancelled Orders

  • Cancelled orders that have already been charged will be refunded in full to the original payment method.
  • Refunds will be processed within 10 business days after cancellation confirmation.

Contact Us

If you have any questions or concerns about payment, please contact us:

The Secret Garden of Chicago
Address: 662 N Dearborn St, Chicago, IL 60654, United States
Email: info@thesecretgardenofchicago.com
Phone: 773-827-4560
Business Hours: Monday–Friday 9:00 AM – 6:00 PM, Saturday 10:00 AM – 4:00 PM (Central Time)

We typically respond to inquiries within 1 to 2 business days. For urgent payment issues, please call us during business hours.